Service Contract FAQs

 

The Terms and Conditions sections of your contract can be used to answer most questions. If you do not have a copy, your selling dealer can provide one. Here are the most common questions:

How do I get my vehicle serviced under my Service Contract?

Take your vehicle to the dealer that sold you your plan. If you live more than 50 miles from the dealer, contact Kornerstone to coordinate another service center in your area.

How can I get a rental vehicle?

The dealer that sold you your plan (or other repair shop, if applicable) can help you coordinate a rental while your vehicle is being serviced. They can include the rental on your claim if your repair qualifies for this benefit.

Do I have to pay a deductible for repairs covered under my Service Contract?

Yes. Most plans have a deductible. Please refer to your contract for your deductible amount.

Typically, the deductible only needs to be paid one time on each repair visit, even if multiple items are fixed.

Will my vehicle be covered if it breaks down on a trip out of town or if I move?

Yes. As long as the incident occurs within your contract’s coverage period, it will be covered whether you’re in or out of town (within the United States and Canada). Just let the local repair shop know you have a contract and have them contact Kornerstone for approval prior to the repair.

Will Kornerstone reimburse for out-of-pocket repairs that have NOT been pre-approved?

No. All out-of-pocket repairs must be pre-approved for you to receive reimbursement. See also “Emergency Repairs” in your contract’s terms and conditions.

Emergency Repairs: What do I do if my vehicle breaks down outside of your business hours?

If a breakdown occurs and renders the vehicle inoperable or unsafe when our office is closed, you may authorize the necessary repairs at your discretion. If any portion of the repair is being performed during our normal business hours, you must have the repair facility contact us as soon as we are open. If the repairs are completed outside our business hours, you must contact us the next business day to submit for potential reimbursement. You are responsible for all repair expenses if the breakdown is not for a covered item.

What if my vehicle needs to be towed?

Towing benefits are included on all plans if there is a covered repair. Most plans have a separate phone number for towing services and roadside assistance. Check your contract terms and conditions or contact your selling dealer for the correct service provider and limitations. Qualified towing expenses can also be reimbursed within the contract limitations.

When does my coverage begin and end?

Your coverage period depends on the terms of your contract. If you are unsure about your coverage period, please contact the dealer that sold you the contract or refer to your contract’s terms and conditions.

Where should I take my vehicle for service?

Take your vehicle to the dealer that sold you your plan. If you live more than 50 miles from the dealer, contact Kornerstone to coordinate another service center in your area.

Can I upgrade coverage on my Service Contract?

No. However, you can purchase additional contracts through the dealer that sold you the plan.  They will review your eligibility and options. Keep in mind that new plans will not cover existing problems.

Do I have to keep records?

Yes. Certain repairs may require proof of maintenance. It’s always a good idea to hold on to service records, contracts, and receipts. You may be asked to show these records for related repairs. For your convenience, we keep thorough records of our sales and claims transactions.

What happens to my Service Contract if I sell my vehicle?

You can cancel your service contract at any time through the dealer that sold it to you. Your refund will be prorated based on the amount of time/miles left on your contract, minus a cancellation fee. Please contact your selling dealer for these requests.

Most contracts are also eligible to transfer to the new owner if you sell the vehicle privately. For more information about transferring your contract, please refer to the terms and conditions of your contract or contact Kornerstone.

When can I purchase a Service Contract?

Typically, consumers purchase service contracts at the time they purchase their vehicle. Contracts may also be purchased at other times as long as it meets model-year and mileage requirements and passes an inspection. Please contact your selling dealer to see if your vehicle is eligible.

Does Kornerstone require an inspection?

Yes. Kornerstone does not perform inspections, but your selling dealership will perform an inspection if you are purchasing a contract.

Can I purchase a Service Contract at a later date?

Yes. Bring your vehicle to the dealer that sold it to you for an inspection to determine if you qualify for a contract.

What if I purchase a Service Contract and then change my mind?

You can cancel your service contract at any time through the dealer that sold it to you. Your refund will be prorated based on the amount of time/miles left on your contract, minus a cancellation fee.

What is my responsibility under the terms of my Service Contract?

  • You must maintain your vehicle according to the manufacturer’s recommendations.
  • You must keep maintenance records.
  • You must prevent further damage. Any damage resulting from continued operation of an impaired vehicle will constitute failure to protect your vehicle and will not be covered.
  • You must return your vehicle to the selling dealer for qualified repairs. If it is not possible to return your vehicle to the selling dealer, contact Kornerstone to coordinate another service center in your area.
  • You must get authorization for any diagnosis/inspection expenses prior to repairs.